1
📋 Audit Header
Interaction identification & audit metadata
ID: Generating…
Will receive the evaluation email
Operations Manager, auto-fills from Report To
Auto-set to today (non-editable)
Applicable when Channel = Chat or Email
Optional. Customer satisfaction for this contact, powers the CSAT vs QA chart.
Paste the interaction link for this channel.
Paste the Freshdesk ticket link.
2
🗂️ Conversation & Case Details
Ticket classification and conversation properties
Sender of the evaluation email
Conversation Properties
Focus
🔵 External communication
🟡 Internal communication
Highlights the matching attributes with the parameter's colour. Scoring is not affected.
✓
Evaluation Summary
QA observations, subject line & outbound flag