1
📋 Audit Header
Interaction identification & audit metadata
Will receive the evaluation email
Operations Manager — auto-fills from Report To
Only applicable when Channel = Chat
Auto-set to today — non-editable
2
🗂️ Conversation & Case Details
Ticket classification and conversation properties
Sender of the evaluation email
Conversation Properties
✓
Evaluation Summary
QA observations, subject line & outbound flag
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